LEDVANCE is committed to the high quality of the product and the promise of durability. On OSRAM lamps, LEDVANCE luminaires and LEDVANCE electronic components operated according to LEDVANCE product and application specifications e.g. data sheets, application notes, compatibility lists, LEDVANCE is in the position to offer different guarantees ranging from half a year up to five years based on the categories of different products.
In the event of a defect (due to a product fault) within the guarantee period from the purchase date, the purchaser will receive a replacement free of charge. The faulty product must be sent to LEDVANCE along with the receipt and postage paid by the sender. This guarantee does not affect the statutory rights of the purchaser. LEDVANCE reserves the right to make the final decision on the validity of any guarantee claim. Therefore it is necessary to return the defective product(s) to LEDVANCE.